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Terms & Conditions

Thank you for purchasing with Chulop! By The Syarifs Pte Ltd

By agreeing to the terms and conditions, all information given is accurate and true. You shall be responsible for the accuracy of the orders given.

DELIVERY

-  As we prepare your orders fresh every morning, our daily delivery window will be between  1pm – 8pm.

-  If you have specified a time for your orders to be delivered (within our delivery window), we will try our best to fulfil it. 

-  However, if  we are not able to meet your request but you insist for the order to be delivered at the timing requested, an additional fee of $10 will be added to your delivery fee as we will need to engage a separate courier to deliver your order.

-  In the event that the recipient's delivery address is  given wrongly and receiver or purchaser remains uncontactable, our driver will proceed to carry on with the next destination. There shall be no re-delivery of items.

-  We will not be liable for a failed delivery attempt due to incorrect / incomplete addresses given. 

-  If there is  no acknowledgement from the receiver, the driver reserves the right to hang it at the door handle  OR place it at a safe location nearby the door.

-  Chulop! By The Syarifs Pte Ltd will not be responsible for the condition of the items once they are collected by the receiver.

-  Chulop! By The Syarifs Pte Ltd will not be responsible for any lost items after delivery SOPs are successful.

-  There will be a surcharge of  $20 for any request outside our delivery window.

As hospitals & hotels have tight restrictions on delivery drop offs, please kindly arrange to pick up at the concierge or lobby when the driver arrives.

 

REFUNDS & CANCELLATIONS

-  All orders are confirmed upon successful payments.

-  All payments / orders are non-refundable and non-transferable under any circumstances. 

-  No refunds will be made for orders placed on the wrong selected date, incorrect items ordered or wrong addresses given to us.

 

CHANGES OR AMENDMENTS

-  Change of delivery date or address has to be made at least  3 days prior through our official email  info@chulop.com

-  Change of delivery timing has to be made at least  3 days prior to the delivery date and the customer's request of the delivery timing has to fall within our delivery window.  

-  All amendments made are subject to availability. 

  

Chulop! By The Syarifs Pte Ltd reserves the right to reject any request given.

  

SELF PICK-UP

Collection at outlet will be within outlet operating hours:

Monday - Thursday : 12pm - 8pm

Friday : 12pm - 9pm

Saturday - Sunday : 1pm - 9pm 

 

Self-collection orders which are not collected at the stated date and time will be discarded and there shall be  no refunds offered for any unclaimed items.

 

ALLERGENS/DIETARY RESTRICTIONS

-  Some of our products contain traces of nuts, gluten, dairy and other allergens, even if the description does not specify them as an ingredient as our kitchen processes these materials for certain goods.

-  We are not a MUIS certified halal manufacturer. However, we are Muslim owned and all the ingredients used are halal certified.

 

OTHERS

-  Requests for special notes will only be fulfilled if a gift card is purchased. 

-  Notes have to be less than 150 characters. 

 

Chulop! By The Syarifs Pte Ltd reserves the right to amend any of the order terms and conditions without prior notice.

We thank you in advance for your cooperation and understanding.



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